Accessibility

Accessibility statement for Digital Gateshead

This website is run by Gateshead Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • zoom in up to 200% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • listen to most of the website using a screen reader (excluding downloads)
  • change the line height or spacing of text without causing loss of content

We've also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

 

How accessible this website is

We know some parts of this website aren't fully accessible:

  • most PDF documents aren't accessible to screen reader software
  • increasing line spacing and the space between words on the homepage, causes text to overlap making it difficult to read
  • forms will time out after an hour and users will need to reinput any information
  • some content, particularly links within the main content do not have sufficient contrast with the background so may be difficult for some users to engage with

If you're not able to view vital information, or complete an action on the website, please contact us so we can provide additional support or guidance.

 

What to do if you can't access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact us. Where relevent please advise the web address (URL) of the page the content's on that you can't access.

We'll consider your request and get back to you as soon as possible.

 

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this website. If you find any problems that aren't listed on this page or think we're not meeting accessibility requirements, please get in touch using our online form. Please provide the the web address (URL) of the page the problem is on, or advise if it's a site-wide issue.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations').

If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).


Technical information about this website's accessibility

Gateshead Council is committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

Noncompliance with the accessibility regulations

Perceivable
  • Links in the body of the text and some buttons do not have sufficient contrast with the background to meet WCAG 2.1 success criterion 1.4.6 (Contrast enhanced). We plan to resolve this issue by March 2020.  
     
  • Item titles on Taxi licensing: fixing complexity, inefficiency and risk do not have sufficient contrast with the background to meet WCAG 2.1 success criterion 1.4.3 (Contrast minimum). We plan to resolve this issue by March 2020.  
     
  • Some information presented as infographics and images does not have a text alternative, this fails to meet success criterion 1.1.1 (Non-text Content). We will aim to resolve this by adding or replacing the images with text by December 2019.
Adaptable
  • It is not possible to increase the letter spacing to 0.12 times the font and increase word spacing to 0.16 times the font without causing loss of content on the homepage. This does not meet WCAG 2.1 success criterion 1.4 12 (Text Spacing). We plan to resolve this issue by March 2020.  
     
  • Headings (particularly heading 1 on the homepage) and semantic structure are not always identified by the technology so are not programmatically determinable, which does not meet criterion 1.3.1 (Info and Relationships) and 2.4.10 (Section Headings). We are working with our digital platform supplier to put a resolution in place and hope to have this resolved by January 2020.
     
  • Some images are not responsive when zoomed in to 200% or when viewing content horizontally causing content to be scrollable in two dimensions, this does not meet criterion 1.4.10 (Reflow). We aim to fix this problem by March 2020.
     
  • Not all content on the page is included in HTML5 or WAI-ARIA landmarks, so does not meet success criterion 1.3.1 (Info and Relationships). We will update any missing landmarks on an ongoing basis and aim to complete this process by March 2020.
     
  • Once selected, the search bar is difficult to close again when using just a keyboard, this does not meet WCAG success creation 2.1.3 Keyboard (No Exception) or 2.1.1 (Keyboard - Level A). We aim to fix this problem by March 2020.
Compatibility
  • The RECAPTCHA on the contact form does not have an iframe title and doesn't have a label so this does not meet success criterion 4.1.2 (Name, Role, Value). This makes it particularly inaccessible for users using Assistive Technology. We will aim to resolve this issue by March 2020.

 

Disproportionate burden

  • Forms will time out after an hour causing users to lose the information they input without warning. This doesn't meet Success Criterion 2.2.1 Timing Adjustable. This is set by a third party so we are unable to extend this time period at the moment.
     
  • The language is not set on most pdf documents, this fails to meet success criterion 3.1.1 (Language of page). They also do not have marked headings which does not meet criterion 2.4.1 (Section headings) so are not accessible. Particularly, people using Assistive Technology may not be able to read and understand these documents. The documents were created with multiple third parties as part of a project that has now ended, so we are unable to update these documents.
     
  • The video controls do not have enough contrast. This fails WCAG 2.1 AA success criterion 1.4.11 (non-text contrast). This is an issue with the YouTube video player and not within our control. We will continue to look for a more compliant player.
     
  • Some video controls have a tooltip which does not stay open when moving the cursor to them. This fails WCAG 2.1 AA success criterion 1.4.13 (Content on hover or focus). This is an issue with the YouTube video player and not within our control. We will continue to look for a more compliant player.

How we tested this website

This website was last tested on 23 September 2019. The test was carried out by us.

We used third party software to scan the whole website to highlight were accessibility issues exist and on which pages. The software provides automated testing that adheres to WCAG standards.
 

What we're doing to improve accessibility

We are always looking to improve the accessibility of this website. We use third party software which notifies us of any non-compliance allowing us to monitor, plan and resolve.

This statement was prepared on 23 September 2019. It was last updated on 25 September 2019.