Resources

User research report

Icon for pdf Client initial user needs in discovery [86.55KB]

Icon for pdf Collated deliverables [27.78MB]

Icon for pdf Desk content research [5.65MB]

Icon for pdf Discovery research poster [15.28MB]

Icon for pdf Local Authority results [138.09KB]

Icon for pdf Log of research activities [48.5KB]

Icon for pdf Research poster - emerging themes [14.47MB]

Icon for pdf Research poster - taxi drivers [14.22MB]

Icon for pdf Research poster - What needs to be standardised? [3.84MB]

Icon for pdf Taxi licensing benefits matrix [114.4KB]

Icon for pdf Taxi User results [164.18KB]

Icon for pdf User needs and moment that matters [103.13KB]

Service blueprints

Icon for pdf Gateshead Taxi Licence blueprint [10.55MB]

Icon for pdf Gateshead Vehicle Licence blueprint [6.77MB]

Icon for pdf Northumberland Taxi Licence blueprint [12.26MB]

Icon for pdf Northumberland Vehicle Licence blueprint [4.49MB]

Icon for pdf Sunderland Taxi Licence blueprint [9.8MB]

Icon for pdf Sunderland Vehicle Licence blueprint [6.66MB]

Process maps

Icon for pdf New driver licence application process map (Gateshead) [293.83KB]

Icon for pdf Driver licence renewal process map (Gateshead) [528.08KB]

Icon for pdf Vehicle licence application process map (Gateshead) [196.03KB]

Icon for pdf Vehicle licence renewal process map (Gateshead) [112.3KB]

Service vision

Icon for pdf Research poster - What needs to be standardised? [3.84MB]

Recommendations

Icon for pdf Recommendations - Taxi Licensing - User research report and recommendations summary [11.38MB]

Icon for pdf Service Vision - Taxi Licensing - User research report and recommendations summary [11.45MB]

Icon for pdf Skills transfer Taxi Licensing - User research report and recommendations summary [11.35MB]

Icon for pdf Summary - Taxi Licensing - User research report and recommendations summary. [9.31MB]

Icon for pdf Survey results - Taxi Licensing - User research report and recommendations summary [11.37MB]

Icon for pdf Taxi Licensing - User research report and recommendations summary [11.74MB]

Icon for pdf User research - Taxi Licensing - User research report and recommendations summary [9.37MB]

Icon for pdf Desk content research [5.65MB]

Icon for pdf 'Now' timeline [14.36MB]

Skills transfer

Icon for pdf Research activities log [61.16KB]

Business case

Icon for pdf Taxi licensing Business Case [896.55KB]

Videos

Youtube: Show and tell (1)

Youtube: Show and tell (2)

Youtube: Final Show and tell

YouTube: Discovery research highlights

Youtube: Project timelapse

Taxi licensing project on Local Digital

Local Digital project page

Local Digital fund application

LocalGovDigital Pipeline project page

Digital marketplace supplier opportunity

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