Taxi licensing: Show and tell (2)

Posted by Digital Gateshead

What we've been up to

Following on from the last show and tell, we've been busy bees getting more user research underway. Working with our partners Northumberland County Council and Sunderland Council, as well as Orange Bus, the past few weeks have been focused around: 

  • understanding the as-is process for licensing applications at Northumberland County Council
  • talking to taxi drivers across all three councils to get insight on change and understand their frustrations
  • talking to operators across all three councils to get their perspective

Of course, that's not all we've been up to! Watch our next show and tell video to get a more in-depth look at what we've been working on.

Next steps

It's the final furlong! Over the next few weeks we'll be looking to wrap up our discovery and bring everything together ahead of our final show and tell, where we will present our findings, business case and next steps. 

We'll also be having a project retrospecitve, to make sure we know what worked well, what didn't work well and what opportunities we have for improving things in the future.

 

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