Taxi licensing: fixing complexity, inefficiency and risk


Gateshead, Northumberland and Sunderland Councils ran a collaborative discovery phase with Orange Bus to explore Taxi Licensing services. The discovery phase was funded by the Local Digital Fund and aimed to understand if there is a need for a digital service, and if so how to move the service forward.

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See a one-page overview of the discovery phase of the taxi licensing application project.
Learn more about our project objectives and what user research techniques we used.
Results of our local authority survey and taxi user survey.
View our long-term ambition for taxi licensing and what we aspire to create.
See what recommendations we have suggested for now and the future.
Learn more about what training and opportunities were undertaken.
Read our business case, which includes future proposals, benefits and more.
Download a range of documents, posters and slides produced during discovery.